Connecting with Customers, By Theresa & Timorhy Minor

For over 5 years we have participated in various outdoor markets, farmers markets and craft shows. We have traveled from the Philadelphia area to as far north as Connecticut and as far south as North Carolina. The greatest thing about being a vendor at various events is that we get to meet so many interesting people from the promoters of the events to the loyal customers! One of those regular customers is Robin Mastrippolito. 

At 10:00am every Saturday in West Chester, PA its "Market Day" at the Artisan Exchange. The Artisan Exchanged is the only indoor market of it's kind in the area. One of the wonderful things about being a vendor at the Artisan Exchange is the people that we meet. The people are friendly, well informed, artistic and most of all very supportive of the vendors. Robin has been coming to the Artisan Exchange since the market opened. She is a customer who takes her time wandering through the market to check out each and every vendor. 

Robin Mastrippolito

As makers of handcrafted luxury bath & body products we value our customers. And our customers play a huge part in our business. In many ways our customers played a role in the development of the various fragrances that we currently offer. Its customers like Robin that offers us encouragement and support. She visits us almost every weekend to buy our Gourmet Luxury Soap and she also gives us the most tastiest cupcakes and the icing is to die for!  Her cupcakes are 100% made from scratch.

Its always a pleasure connecting with people and hearing their stories. The vendors and customers have become a part of our working family. Loyal patrons like Robin Mastrippolitois is one of  the reasons we truly enjoy participating in markets and craft shows. We get to meet our customers face to face and give them the experience of our Handcrafted Luxury Bath & Body Products. This experience invigorates the human senses of touch, smell and sight. Be sure to check out our retail locations and our calendar of events for where you can meet us and purchase our products. And of course our products can always be purchased on our website.


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Weavers Way Demo Day, By Theresa & Timothy Minor

This past month has been extremely busy for us here at UESS. With the outdoor market season upon us, we have been in our studio working very diligently on producing our products for this season. We are testing out some new packaging, testing new vegetable oils and working on new formulas for our hair care line. So I guess you can say that we have been hard at work!

On Friday, April 11th, 2014, we participated in our first demonstration at Weavers Way Coop in Chestnut Hill.  Did you know that Weavers Way Coop Next Door is now carrying our Hand & Body Lotion, Gourmet Luxury Soap,  Bath & Shower Gel, and Whipped Body Butter? They currently, offer Lemon, Lavender, Sandalwood, Rain, Chocolate, and Herbal Garden & Comfrey Root fragrances. During the demo we had the great opportunity to meet many customers and interact with the Weaver Way staff. To the right is a photo of Timothy and I standing by our table display.

One of the many things that sets UESS apart from other businesses is that a few years ago, Timothy came up with the great idea to bring warm water with us whenever we do any kind of show. Something so simply as warm water has allowed us to offer our customers more than just the tantalizing aromas of our products, it has also allowed us to truly give our customers the experience of using our products that require water!

The customers are given the opportunity to not only smell the products, but more importantly, they have a chance to actually try it before they buy it! On this day we were sampling our Foaming Butter Scrub and Gourmet Luxury Soap. Our Foaming Butter Scrub is made with European fine sea salts, Shea butter and our own formulated liquid soap. The liquid soap is what makes this scrub extra special! First we apply the Foaming Butter Scrub in the palm of the customer's hand and allow them to exfoliate their hands for about a minute or so. Then we apply just enough water to get the foaming action of the liquid soap going. After that it's time to rinse.

Okay, let me just say this....You should see some of the reactions that we have gotten over the years once we start to rinse the customer's hands. The surprise look on their faces once they realize that the water is warm, is priceless!

Weavers Way Next Door has been carrying our line of Bath & Body products since February 2014. They are located in the heart the Chestnut Hill at 8426 Germantown Avenue, Philadelphia, PA. They are open every day 9 a.m. to 8 p.m. And they can be reached by telephone at 215-866-9150, ext.220.
Please be sure to visit them soon! Want to try our products? Check out our Calendar of Events to visit us live! Every Saturday from 10 a.m. until 2 p.m.you can find us at the Artisan Exchange located at 208 Carter Drive, West Chester, PA  19382.

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